FAQ
Products
Care instructions
Use a soft, dry cloth to clean your jewellery. For a deeper clean, wash by hand with lukewarm water and mild soap, then dry thoroughly.
⚠️ WARNING:
Never use:
- abrasives (scrubbing sponges / Scotch-Brite, etc.)
- vinegar
- bleach
- alcohol
- acetone
- baking soda
- or other household cleaners
…to clean acrylic charms. These products will cause irreversible damage to the acrylic.
Since perfumes often contain alcohol, it’s best to apply perfume before wearing your jewellery.
For golden stainless steel, abrasive agents like scrubbing sponges or baking soda can create micro-scratches and severely damage the gold plating.
RECKLESS is not responsible for any damage caused and will not accept any returns or exchanges for such items.
Size Guide
⚠️The sizes listed for bracelets and necklaces refer to the length of the jewellery itself - measured from the end of the clasp to the first and last link that can be fastened, not to your wrist or neck size.
To ensure the perfect fit for the chain necklaces and bracelets, we recommend measuring a piece of jewellery you already own that fits you well.
Important : Measure from the end of the clasp to the end of the link where the fit is ideal. Then, compare your measurement with the three sizes offered to find the best match.
If you don’t have any jewellery, use a measuring tape or a ribbon. Wrap it around your wrist or the base of your neck, mark where it meets, lay it flat against a ruler if it's a ribbon, and add about 1.5 cm (at least) to your size to find your measurement.
Tip : To ensure a perfect fit, you can also order an extension chain, available in the “Accessories” section, to lengthen your jewellery if needed.
Bracelets
- Use a bracelet you already wear comfortably as your reference.
- Measure as explained above and select the size that most closely matches your measurement.
Chain Necklaces
- Use a necklace that you wear at the base of your neck, not a choker-style necklace or a loose fit necklace.
- ⚠️ Attention : The chain necklaces are not designed to be worn tightly around the neck. Wearing them as a choker may be uncomfortable. Special chokers are offered if you prefer that style.
- When selecting your size, allow a little extra length beyond your measurement, as the central ring on our necklaces can become uncomfortable if the necklace is too short.
Following these steps will help you choose a size that fits comfortably and looks great.
Are your products handmade ?
Each piece is carefully designed and handmade in France. By purchasing from the RECKLESS store, you acknowledge that these items are crafted manually and may feature minor variations or imperfections, which are a natural part of their uniqueness.
Is your jewellery suitable for children ?
Our jewellery is designed for adults.
What materials do you use ?
We only use stainless steel and 100% recycled acrylic for all of our products ; satin is for chokers only.
Is your jewellery hypoallergenic ?
We use stainless steel for our jewellery.
If you already wear stainless steel jewellery without any issues, our pieces should be fine for you as well.
In most cases, stainless steel does not cause allergies, making it a safe choice for everyday wear.
Shipping
Where do you ship ?
We ship from France to all countries in the European Union.
Shipping times
Orders are made to order, which means they are usually shipped within 72 hours.
Return & exchanges
Contact us at reckless.jewellery.shop@gmail.com with your order number. Items must be :
- unworn
- in their original packaging
- in perfect condition
Return shipping costs are the customer’s responsibility.
If you ordered the wrong item, color, or size, contact us within 14 days of receiving your order to initiate a return or exchange. This 14-day period starts from the delivery date shown in the tracking.
To be eligible for a return or exchange:
- The item must be part of the eligible categories (see list below)
- The item must be in perfect condition, unworn, and undamaged
- The item must be returned in its complete original packaging (pouch, box, kraft bag included)
- Sale items are final and cannot be returned or exchanged
Please note : return and reshipping costs are the customer’s responsibility. You are free to choose the shipping method for the return.
We accept returns and exchanges on:
- Chain necklaces
- Bracelets
- Extension chains
For hygiene reasons, we do not accept returns or exchanges on :
- Earrings
- Mix and Match charms and hoops
- Satin necklaces
Gift cards are also ineligible for return or exchange.
Shipping rates
The cost of delivery depends on the weight of your order. Shipping fees are automatically calculated at checkout based on the total weight of your items and the selected shipping method.
You can see the final shipping cost before confirming your purchase.
Business Inquiries
Can we resell your jewellery ?
Yes - we’re open to retail and reseller partnerships, as long as they align with our brand’s values and aesthetic. Each piece is handmade in small quantities in France, ensuring quality and authenticity. If you’d like to stock Reckless in your store or online shop, please contact us via the form - we’d love to discuss it.
I'd like to collaborate with your brand
We’re always happy to connect with like-minded creators, influencers, and artists who share our values of bold self-expression and inclusivity. If you’re interested in collaborating, please send us a message via the contact form.