General Terms and Conditions
1. Preamble
Last updated: July 1, 2026
These Terms and Conditions of Sale (hereinafter the “T&Cs”) govern the contractual relationship between:
RECKLESS, a company registered in France, hereinafter referred to as the “Seller”,
and
Any natural or legal person making a purchase via the website LINK (hereinafter the “Website”), hereinafter referred to as the “Customer”.
These Terms and Conditions govern the sale of Products offered on the Shopify website of Reckless (hereinafter referred to as “we”, “us”, “our”), a brand specializing in the creation and sale of handmade stainless steel fashion jewelry.
2. Article 1 – Purpose
These T&Cs define the rights and obligations of the parties in connection with the online sale of Products offered by the Seller, including personalized and non-personalized fashion jewelry, via the Website.
3. Article 2 – Acceptance of the T&Cs
Placing an order on the Website implies full, complete, and unconditional acceptance of these T&Cs.
The Customer confirms having read these T&Cs before validating their order and accepts them by checking the appropriate box provided for this purpose.
4. Products
The Products offered for sale are described with the greatest possible accuracy. However, photographs and visuals are for illustrative purposes only and are not contractually binding on the Seller.
Personalized Products (e.g., jewelry with names or initials) are made to order and cannot be returned or exchanged, in accordance with Article L221-28 of the French Consumer Code.
5. Gift Card
Purpose and Purchase
The Seller offers digital-only gift cards for sale via the Website.
Gift cards (hereinafter the “Gift Cards”) may be purchased by any natural person with legal capacity to enter into a contract, who has accepted these Terms and Conditions of Sale (T&Cs).
By purchasing and/or using a Gift Card, the Customer fully and unconditionally agrees to these T&Cs, which they expressly acknowledge. The Customer agrees to use Gift Cards in accordance with the provisions set out herein.
The Customer selects the Gift Card amount, subject to a minimum of €10 and a maximum of €150.
Payment is made using one of the payment methods available on the Website.
Each Gift Card has a unique identifier. It is sent by email to the address provided by the Customer, either for personal use or to be gifted to a third party.
Personalization
The Customer may add a personalized message when purchasing a Gift Card. The content provided must comply with applicable laws and must not:
- infringe upon the rights of third parties (intellectual property, privacy, etc.);
- contain defamatory, obscene, offensive, violent, threatening, or discriminatory content.
The Seller reserves the right to remove any content deemed non-compliant with these obligations.
Validity and Activation
The Gift Card is automatically activated upon electronic delivery.
It is valid for a period of 12 (twelve) months from the activation date.
After this period, the Gift Card can no longer be used, renewed, exchanged, or refunded in any form.
Use
The Gift Card is valid exclusively on the Website for the purchase of any products offered for sale, excluding the purchase of another Gift Card.
It may be used in one or several transactions, within the limit of the available balance.
Only one Gift Card may be used per order.
The remaining balance can be checked via the link included in the Gift Card email.
In the event of a return of a product paid for in whole or in part with a Gift Card, the refund will be issued exclusively by reloading the Gift Card, up to the amount initially used.
Loss, Theft, or Fraudulent Use
The Seller cannot be held responsible for the loss, theft, or fraudulent use of a Gift Card. No opposition, reissue, or refund may be requested.
Right of Withdrawal
In accordance with Article L.221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from the date of purchase of the Gift Card to exercise their right of withdrawal, provided that it has not been used, even partially.
The right of withdrawal must be exercised by sending an explicit request to reckless.jewellery.shop@gmail.com
Where validly exercised, the Seller shall issue a full refund using the original payment method within a maximum of 14 days.
Availability and Liability
The Seller makes reasonable efforts to ensure continuous availability of the Gift Card service, without guaranteeing uninterrupted access.
The Seller cannot be held responsible for interruptions due to maintenance operations, network failures, or force majeure events.
In any case, the Seller’s liability is limited to direct damages suffered by the Customer as a result of the use or inability to use a Gift Card, excluding any indirect or immaterial damages.
Personal Data
The data collected during the purchase and use of a Gift Card is processed in accordance with the Privacy Policy available on the Website.
In accordance with the GDPR and the French Data Protection Act (“Loi Informatique et Libertés”), the Customer has the right to access, rectify, erase, restrict, object to, and request portability of their personal data. These rights may be exercised by contacting the Seller at the following email address: reckless.jewellery.shop@gmail.com
Applicable Law – Jurisdiction – Mediation
These T&Cs are governed by French law.
Any dispute shall be submitted to the competent French courts.
In accordance with Article L.612-1 of the French Consumer Code, in the event of an unresolved dispute following a prior written complaint, the Customer may submit the matter free of charge to a consumer mediator (see Article 12 of the T&Cs).
6. Pricing
Prices listed do not include shipping fees.
The Seller reserves the right to modify prices at any time without prior notice. However, Products will be invoiced based on the rates in effect at the time the order is confirmed.
Products remain the property of RECKLESS until full payment has been received.
7. Delivery
Processing and Delivery Time
Orders are processed and shipped within a maximum of 72 business hours following order confirmation, except in cases of force majeure or peak periods (private sales, collection launches, end-of-year holidays, etc.).
Delivery times are provided for informational purposes only and do not bind the Seller in the event of delays attributable to the carrier or any external cause (force majeure, strikes, etc.).
Any delay in delivery shall not entitle the buyer to compensation or cancellation of the order.
Delivery Address
Products are delivered to the address provided by the Customer when placing the order. The Customer is solely responsible for the accuracy of the information provided, which must be complete and correct in order to ensure proper delivery: full name, address, postal code, city, country, phone number, access code, floor, or any other relevant details.
The Seller shall not be held responsible for any failure to deliver resulting from incorrect or incomplete address information.
Withdrawal Right
In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal without providing any reason.
Exceptions
In accordance with Article L221-28 of the same Code, the right of withdrawal does not apply to personalized Products made according to the Customer’s specifications (engraved jewelry or items including a name, initial, date, etc.).
Gift Cards are also non-returnable.
For strict hygiene and safety reasons, no returns or exchanges will be accepted for the following items, even if non-personalized:
- Earrings
- Jewelry polishing cloths
These exclusions are final and non-negotiable, including within the scope of the right of withdrawal. The Customer expressly acknowledges and accepts this policy when validating their order.
Any return must be subject to prior and formal approval from the Seller. Returned Products are eligible only for a refund; exchanges are not provided. If the Customer wishes to receive another item, they must place a new order.
Return shipping costs are borne exclusively by the Customer. Products must be returned in their original condition, unworn, and in original packaging. Refunds will only be issued for items that are new, unworn, undamaged, and complete. Any item returned worn, damaged, incomplete, or altered will not be accepted or refunded.
Transfer of Risk
The Customer must check the condition of the package upon receipt and report any issue to the carrier within the legal timeframe.
All Products sold by Reckless are delivered via a shipping provider. The transfer of risk occurs at the moment the Customer (or any person authorized by them, other than the carrier) physically takes possession of the package.
From that moment, the Customer bears all risk of loss or damage to the Products.
8. Legal Warranty
The Seller undertakes to take the utmost care in preparing orders and ensuring the quality of the Products offered for sale. Each item is carefully inspected before shipping.
In the event of a clearly identified defect acknowledged by the Seller, liability is limited, at the Seller’s discretion, to replacement or refund of the affected item, excluding any other compensation.
Our jewelry is covered by a one (1) month warranty from the date of receipt, strictly covering manufacturing defects. This warranty applies only under normal use consistent with the nature of the jewelry.
The following are explicitly excluded from the warranty:
- Damage caused by drops, shocks, crushing, or accidental snagging
- Exposure to chemicals, cosmetics, or household products
- Excessive contact with water (sea, swimming pool, prolonged showering, etc.)
- Normal wear and tear due to time or intensive use
Customers are advised to handle their jewelry with care and store it away from moisture and corrosive agents to preserve its quality and durability.
In the event of a confirmed defect reported within the applicable period, the Customer must send a request by email to: [your email], including clear photos of the product and a detailed description of the issue. No claim will be processed without these elements.
Handmade Products and Imperfections Tolerance
Products sold on the Website are handmade using artisanal processes. By purchasing from the store, the Customer acknowledges that items may present slight irregularities or variations, particularly in finish, texture, or shape. These variations are not considered defects but a characteristic of each unique piece.
Products are described as accurately as possible. However, photographs and visuals are for illustrative purposes only and are not contractually binding.
If a defect prevents normal use of the Product, an amicable solution may be offered: return, repair, or store credit, at the Seller’s discretion.
9. Liability
The Seller shall not be held liable for indirect or immaterial damages resulting from the use or misuse of the Products sold.
The Customer is solely responsible for the choice and use of the Products. The Seller cannot be held liable for any allergic reaction or abnormal wear resulting from improper maintenance or use.
10. Personal Data
Information collected when placing an order or subscribing to the newsletter is necessary for order processing and execution, as well as improving the user experience on the Website. These data are treated confidentially and are only shared with third parties when necessary for order fulfillment (e.g., carriers and payment providers).
In accordance with the French Data Protection Act of January 6, 1978, as amended, and Regulation (EU) 2016/679 (GDPR), the Customer has the right to access, rectify, oppose, restrict, delete, and request portability of their personal data at any time.
By accepting these T&Cs, the Customer expressly agrees that their data may be collected and used for contract execution as well as for commercial communication regarding the Seller’s products or those of its partners via electronic means.
The Customer may unsubscribe at any time via the link included in each email or by sending a written request to the data controller by registered mail with acknowledgment of receipt at the following address : reckless.jewellery.shop@gmail.com
The Website also uses analytics and tracking tools such as Google Analytics to improve performance and adapt content to user preferences.
During order preparation, some sessions may be recorded and shared on social media platforms such as TikTok or Instagram. Despite precautions, personal data such as name, first name, or address may occasionally be visible.
The Seller takes all reasonable measures to minimize this risk (blurring, restricted framing, partial anonymization). However, by placing an order, Customers acknowledge this possibility and expressly agree that Reckless cannot be held liable for accidental or temporary exposure of such data in published content.
If a Customer wishes their order not to appear in any video, they must inform the Seller at the time of ordering (in order notes) or via email at : reckless.jewellery.shop@gmail.com. This request will be strictly respected.
11. Intellectual Property
All elements of the Website (texts, know-how, visuals, logos, designs, jewelry creations, etc.) are the exclusive property of the Seller and are protected by intellectual property law. Any reproduction, in whole or in part, without prior written authorization is strictly prohibited.
Databases on the Website are protected under the provisions of the law of July 1, 1998 transposing Directive 96/9/EC on the legal protection of databases.
Any reproduction, representation, extraction, reuse, or exploitation, in whole or in part, of the Website or its content (texts, visuals, graphics, structure, databases, etc.), by any means whatsoever, is strictly prohibited without prior written authorization from the Seller. Any infringement may result in civil and criminal liability under intellectual property law.
12. Mediation
In the event of a dispute, the Customer undertakes, in the first instance, to contact the Seller directly in order to seek an amicable solution. This contact may be made by email.
If no amicable agreement is reached, the Customer may submit their claim to the consumer mediation service CNPM – Médiation – Consommation, as follows:
- Online, via the website: https://www.medconsodev.eu
- By postal mail, at the following address (valid as of August 31, 2025):
Immeuble L’Horizon, Esplanade de France, 3 rue J. Constant Milleret, 42000 Saint-Étienne, France
Recourse to mediation is free of charge for the consumer and may only take place after prior contact with the Seller’s customer service.
13. Late Payment
In the event of total or partial non-payment of the order amount, the order will be automatically cancelled and will not be shipped.
No goods will be delivered until full payment has been received by the Seller.
14. General Provisions
The fact that Reckless does not invoke, at any given time, any of the clauses of these Terms and Conditions of Sale shall not be interpreted as a waiver of the right to invoke them at a later date.
Reckless reserves the right to modify these T&Cs at any time without prior notice by publishing a new version on the Website. The applicable T&Cs are those in force at the time the Customer validates the order.
If any provision of these T&Cs is declared null, unenforceable, or deemed unwritten, such invalidity shall not affect the remaining provisions, unless the invalid clause is essential and inseparable from the contractual agreement.
These Terms and Conditions of Sale, any applicable Website Terms of Use, and the order summary sent to the Customer constitute the entire contractual agreement between the Parties. They prevail over any prior oral or written agreement, exchange, or document.
15. Force Majeure
The Seller shall not be held liable in the event of force majeure, as defined by French case law, preventing the performance of its obligations.
16. Disputes
These T&Cs are governed by French law. In the event of a dispute, an amicable solution shall be sought as a priority. Failing this, the dispute shall be brought before the competent French courts in accordance with ordinary law.
In accordance with Article 14(1) of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, you may use the following link to assist you in the event of a dispute:
https://commission.europa.eu/about/departments-and-executive-agencies/justice-and-consumers_en?event=main.home2.show&lng=FR
