General Terms and Conditions

Preamble
Last update: 13 October 2025
These General Terms and Conditions of Sale (hereinafter the "GTC") govern the contractual relationship between:
RECKLESS, a company registered in France, identified under SIRET number 99226425900019, hereinafter referred to as "the Seller",
and
Any natural or legal person making a purchase via the website LINK (hereinafter "the Site"), hereinafter referred to as "the Client".
These General Terms and Conditions of Sale (GTC) govern the sales of Products offered on the Shopify website of the company Reckless (hereinafter referred to as "we", "our", "ours") specialising in the creation and sale of handmade fashion jewellery in stainless steel.

Article 1
These GTC aim to define the rights and obligations of the parties within the framework of the online sale of Products offered by the Seller, in particular personalised and non-personalised fashion jewellery, via the Site.

Article 2
Placing an order on the Site implies full, complete and unconditional acceptance of these GTC.

Products
The Products offered for sale are described with the greatest possible accuracy. However, photographs and visuals are for illustrative purposes only and are not contractually binding on the Seller.
Personalised Products (e.g. jewellery with names or initials) are made to order and cannot be returned or exchanged, in accordance with Article L221-28 of the French Consumer Code.

Gift Card - Purpose and purchase
The Seller offers for sale exclusively dematerialised gift cards, available on the Site.
The gift cards (hereinafter the "Gift Cards") may be purchased by any natural person with the legal capacity to contract, having accepted these General Terms and Conditions of Sale (GTC).
By purchasing and/or using a Gift Card, the Client acknowledges full and complete acceptance of these GTC, which the Client expressly recognises. The Client undertakes to use the Gift Cards in accordance with the provisions set out in these GTC.
The Client selects the amount of the Gift Card from the various options offered. Payment is made via one of the payment methods available on the Site.
Each Gift Card is assigned a unique identifier. It is sent by email to the address indicated by the Client, either for personal use or to be offered to a third party.

Gift Card - Personalisation
The Client has the possibility of adding a personalised message at the time of purchase. The content provided must comply with current laws and must not:
infringe the rights of third parties (intellectual property, privacy, etc.);
contain defamatory, obscene, abusive, violent, threatening or discriminatory remarks.
The Seller reserves the right to remove any content deemed contrary to these obligations.

Gift Card - Validity and activation
The Gift Card is automatically activated at the time of its electronic dispatch.
It is valid for a period of 12 (twelve) months from that date.
After this period, the Gift Card can no longer be used, renewed, exchanged or refunded in any form.

Gift Card - Use
The Gift Card can be used exclusively on the Site for the purchase of any product offered for sale, excluding the purchase of another Gift Card.
It may be used in one or more transactions, within the limit of the available balance.
Only one Gift Card may be used per order.
The remaining balance can be checked via the link contained in the email sent with the Gift Card.
In the event of a return of a product paid for in whole or in part with a Gift Card, the refund will be made exclusively by re-crediting said Card, up to the amount initially used.

Gift Card - Loss, theft or fraudulent use
The Seller shall not be held liable for the loss, theft or fraudulent use of a Gift Card. No opposition, reissue or refund may be requested.

Gift Card - Right of withdrawal
In accordance with Article L.221-18 of the French Consumer Code, the Client has a period of 14 (fourteen) days from the date of purchase of the Gift Card to exercise their right of withdrawal, provided that it has not been used, even partially.
The right of withdrawal is exercised by sending an explicit request to reckless.jewellery.shop@gmail.com.
In the event of valid exercise of this right, the Seller shall make a full refund by the original means of payment, within a maximum of 14 days.

Gift Card - Availability and liability
The Seller shall use all reasonable means to ensure the continuous availability of the Gift Card service, without guaranteeing permanent accessibility.
The Seller shall not be held liable for interruptions due to maintenance operations, network failures or cases of force majeure.
In any event, the Seller’s liability is limited solely to direct damages suffered by the Client as a result of the use or inability to use a Gift Card, to the exclusion of any indirect or intangible damages.

Gift Card - Personal data
The data collected during the purchase and use of a Gift Card are processed in accordance with the privacy policy available on the Site.
In accordance with the GDPR and the French Data Protection Act, the Client has the right to access, rectify, erase, restrict, object to, and port their data, to be exercised with the Seller at the following address: reckless.jewellery.shop@gmail.com

Applicable law – Jurisdiction – Mediation
These GTC are governed by French law.
Any dispute shall be submitted to the competent French courts.
In accordance with Article L.612-1 of the French Consumer Code, in the event of a dispute not resolved after a prior written complaint, the Client may refer the matter free of charge to a consumer mediator (see "Mediation" below).

Prices
The prices indicated do not include delivery charges. The Seller reserves the right to modify its prices at any time, without prior notice, but Products will be invoiced based on the rates in force at the time the order is confirmed. Products remain the property of RECKLESS until full payment of their price to RECKLESS.

Delivery – Processing and timeframes
Orders are processed and shipped within 72 working hours from order confirmation, except in cases of force majeure or periods of high demand (private sales, collection launches, end-of-year holidays, etc.). Delivery times are indicative and cannot engage the Seller’s liability in case of delays attributable to the carrier or any external cause (force majeure, strike, etc.). Any delay in product delivery shall not entitle the buyer to damages or cancellation of the order.

Delivery address
Products are delivered to the address provided by the Customer when placing the order. The Customer is solely responsible for the information provided during the order process. This information must be accurate, complete, and precise to allow delivery under normal conditions: first name, last name, full address, postal code, city, country, phone number, door code, floor, or any other useful information must be correctly provided. In case of an error in the recipient’s details or omission of essential information, the Seller cannot be held responsible for the inability to deliver the order.

Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal, without having to justify their decision. Exceptions: in accordance with Article L221-28 of the same Code, the right of withdrawal does not apply to Products customised according to the Customer’s specifications (engraved jewellery or items bearing a name, initial, date, etc.). Gift cards are also not eligible for return. In addition, for strict hygiene and health safety reasons, no returns or exchanges will be accepted on the following products, even if not customised:

• Earrings
• Satin chokers
• Jewellery polishing cloths

These exclusions are final and non-negotiable, including under the right of withdrawal. The Customer expressly acknowledges and accepts this policy when confirming their order. Any return of a Product must be subject to prior formal agreement between the Seller and the Customer. If the Customer wishes to order another item as a replacement, they must place a new order on the site. The return of the Product(s) is exclusively at the Customer’s expense, in their original, unworn condition, and accompanied by their original packaging. Refunds will only be granted if the returned Products are new, unworn, undamaged, and in their original packaging. Any item returned worn, damaged, incomplete, or altered will not be accepted or refunded.

Transfer of risk
The Customer must check the condition of the package upon receipt and submit any claims to the carrier within the legal deadlines. All Products sold by Reckless are delivered to the Customer via a transport provider. The transfer of risks occurs when the Customer (or any person authorised by them, other than the carrier) physically takes possession of the package. From that date, the Customer alone bears the risk of loss or damage to the Products.

Legal warranty
The Seller undertakes to exercise the greatest care in preparing orders and in the quality of the Products offered for sale. Each item is rigorously inspected before shipment. In case of a manifest defect recognised by the Seller, the Seller’s liability is limited, at its choice, to the replacement or refund of the concerned item, excluding any other compensation or remedy. Our jewellery is guaranteed for a period of one (1) month from the date of receipt, exclusively for manufacturing defects. This warranty only applies in case of normal use consistent with the nature of the jewellery. Explicitly excluded from this warranty are:

• Damage resulting from drops, impacts, crushing, or accidental snagging
• Exposure to chemicals, cosmetics, or household products
• Excessive contact with water (sea, pool, prolonged shower, etc.)
• Normal wear and tear over time or from intensive use

The Customer is advised to handle their jewellery carefully and store it away from humidity and corrosive agents to preserve its shine and durability. In case of a verified defect reported within the deadline, the Customer must submit a claim by email to: reckless.jewellery.shop@gmail.com, accompanied by clear photos of the concerned product and a precise description of the issue. No claim will be accepted without these elements.

Handmade products and tolerance for imperfections
Products sold on the site are handmade using artisanal methods. By purchasing from the shop, the Customer acknowledges that items may present slight irregularities or variations, notably in terms of finish, texture, or shape. These variations cannot be considered defects but as a mark of the uniqueness of each piece. Products offered for sale are described as accurately as possible. However, photographs and visuals are for illustrative purposes only and do not legally bind the Seller. If a defect prevents normal use of the Product, an amicable agreement may be reached between the parties: return, repair, or credit, depending on the case and at the Seller’s initiative.

Liability
The Seller cannot be held liable for indirect or immaterial damages resulting from the use or misuse of the Products sold. The Customer is solely responsible for the choice and use of the Products. The Seller shall not be liable for any allergic reaction or abnormal wear resulting from improper care or inappropriate use.

Personal data
Information collected when placing an order or subscribing to the newsletter is necessary for processing and fulfilling orders, as well as improving the user experience on the Site. These data are treated confidentially by the Seller and are only shared with third parties for the execution of the order (including carriers and payment providers). In accordance with the French Data Protection Act of 6 January 1978, as amended, and Regulation (EU) 2016/679 of 27 April 2016 (GDPR), the Customer has the right at any time to query, access, modify, rectify, oppose, transfer, or delete their personal data. By accepting these Terms and Conditions, the Customer expressly consents to their data being collected and used for the execution of the sales contract, as well as for sending information and commercial offers relating to the Seller’s products or its commercial partners electronically. The Customer may unsubscribe at any time via the link provided at the bottom of each email.

The Site also uses analytics tools such as Google Analytics and other statistical tools to improve performance and tailor content to user preferences. For order preparation, some sessions may be filmed and shared on social media platforms such as TikTok or Instagram. Despite precautions taken to preserve personal information, some details such as the Customer’s first name, last name, or address may be briefly visible. The Seller takes all measures to minimise this risk, including blurring, restricted framing, or partial anonymisation. By confirming their order, Customers acknowledge and accept that Reckless cannot be held responsible for involuntary, accidental, or temporary exposure of such data in published content. Customers wishing their order not to appear in any video should notify the Seller at the time of order (via comments) or by email: reckless.jewellery.shop@gmail.com. This request will be strictly respected.

Intellectual property
All elements of the Site (texts, know-how, visuals, logos, creations, jewellery, etc.) are the exclusive property of the Seller and protected by intellectual property law. Any total or partial reproduction without prior written authorisation is strictly prohibited. Databases on the site are protected by the provisions of the law of 1 July 1998 transposing the European Directive of 11 March 1996 on the legal protection of databases into the Intellectual Property Code. Any reproduction, representation, extraction, reuse, or exploitation, in whole or in part, of the site, its content (texts, visuals, graphics, structure, database, etc.) by any means and on any medium is strictly prohibited without prior written authorisation from the Seller. Any infringement constitutes an act of counterfeiting liable to civil and criminal prosecution under the Intellectual Property Code.

Mediation
In case of dispute, the Customer agrees to first contact the Seller directly to seek an amicable solution. Contact can be made via email. If no amicable agreement is reached, the Customer may submit their complaint to the CNPM consumer mediation service. In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, the CNPM offer a consumer mediation service.
The mediation entity selected is : CNPM – MEDIATION DE LA CONSOMMATION.
In the event of a dispute, the Customer may submit her or his complaint on the website : https://cnpm-mediation-consommation.eu or by post, by writing to :
CNPM – MEDIATION – CONSOMMATION
Centre d’Affaires Stéphanois Immeuble l’Horizon – Esplanade de France
3 rue J. Constant Milleret
42000 SAINT-ETIENNE, France.

Mediation is free for the consumer and may take place after prior contact with the Seller’s customer service.

Late payment
In case of total or partial non-payment of the order amount, the order will be automatically cancelled and no shipment will be made. No goods will be delivered until full payment has been received by the Seller.

General provisions
The fact that Reckless does not enforce any clause of these Terms at a given time cannot be interpreted as a waiver to enforce it later. Reckless reserves the right to modify these Terms at any time without notice by publishing a new version on the Site. The applicable Terms are those in force at the time the order is confirmed by the Customer. If any provision of these Terms is declared null, unenforceable, or deemed unwritten, this shall not affect the other provisions, unless the invalidated clause is essential and inseparable from the contractual agreement. These Terms, any Terms of Use of the Site, and the order summary constitute the entire contractual agreement between the Parties. They prevail over any prior document, exchange, or agreement, oral or written.

Force majeure
The Seller shall not be liable in case of force majeure, as defined by French case law, preventing the execution of its obligations.

Disputes
These Terms are governed by French law. In case of dispute, an amicable solution will be sought first. Failing that, the dispute will be brought before the competent French courts, in accordance with general law rules. In accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, you may use this link for assistance in case of dispute: https://commission.europa.eu/about/departments-and-executive-agencies/justice-and-consumers_en?event=main.home2.show&Ing=FR